Shipping policy

Shipping Policy

Order Processing
Orders are typically processed within 1–2 business days.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

Shipping Times
Shipping times vary based on location, but most orders arrive within 3–7 business days after shipment.

Please note that delivery times may vary during peak periods or due to carrier delays.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.

Delays
While we work to ensure timely delivery, occasional delays may occur due to factors outside our control (such as carrier issues or weather conditions).

Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 7 days of delivery at:

care@activememory.com

We will work with you to resolve the issue promptly.